Certain fines and fees may be waived. To do this, navigate to the Fines/Fees tab in User Details and select the fine/fee you would like to waive.
Click on "Waive Selected".
The Waiving Fine/Fee screen will appear. The "Waiving Reason" field is required. Click the drop down arrow to deploy the option menu and select the appropriate waiving reason. Populate the other fields as needed.
Click the "Waive" button.
The Waive Confirmation screen will appear. Review the information. If you would like to proceed, click the "Confirm" button. Otherwise, click the "Cancel" button.
The fine/fee is now waived. Click the "Save" button.
ADDITIONAL NOTE
ADDITIONAL NOTE
A patron may have questions about notifications about fines and fees. To review what notifications were sent to the patron, click the "Attachments" tab of the User Details screen.
